Bundle Logs for Troubleshooting

The Bundle Logs feature facilitates the compilation and submission of files to Illumina Technical Support for troubleshooting. Use the Bundle Logs tab on the Manage Files screen to select a group of files, called a bundle. The bundle is zipped automatically.

The Bundle Logs feature groups the files from a run into one bundle type at a time. Repeat the Bundle Logs procedure for each run and bundle type Illumina Technical Support requests.

To access the Bundle Logs feature:

1.

On the Manage Files screen, select the Bundle Logs tab.

2.

Select Browse to navigate to the location of the MiSeqOutput directory.

3.

Select the file type to be bundled: Run QC Files, Thumbnail Images, Run Logs, or Maintenance Logs.

4.

Select the box next to the run.

5.

Select Bundle Logs.

A Bundle Files screen opens with information about the bundle, including a list of individual files it contains.

6.

Select Next.

7.

Navigate to a location where you want the zipped bundle files saved.

8.

Select Save.

When the files finish bundling, the Bundle Logs tab reopens.

9.

Send the zipped bundle to Illumina Technical Support.