Configure BaseSpace Sequence Hub and Proactive Support
Use the following instructions to configure BaseSpace Sequence Hub and Proactive Support on your system. To set up a BaseSpace Sequence Hub account, refer to the BaseSpace Sequence Hub Online Help.
| 1. | From the control software menu, select Settings. |
| 2. | For BaseSpace Sequence Hub and Proactive Support Settings, select one of the following options: |
|
Option |
Description and Requirements |
|---|---|
|
Proactive Support Only* |
Send instrument performance data to Illumina for faster troubleshooting. Requires an internet connection.
|
|
Proactive and Run Monitoring |
Send InterOp and log files to BaseSpace Sequence Hub for remote run monitoring. This option is the default. Requires a BaseSpace Sequence Hub account and an internet connection. |
|
Proactive, Run Monitoring and Storage |
Send InterOp files, log files, and run data to BaseSpace Sequence Hub for remote monitoring and analysis. Requires a BaseSpace Sequence Hub account, an internet connection, and a sample sheet. |
|
None |
Disconnect runs from BaseSpace Sequence Hub accounts and do not send instrument performance data for IlluminaProactive Support. |
* Depending on the control software version, the name of this setting on the software interface might differ from the name in this resource.
When any option except None is selected, Proactive Support is enabled. This free service allows you to see your performance data on MyIllumina Customer Dashboard and allows Illumina service teams to troubleshoot issues faster.
Proactive and Run Monitoring is turned on by default. To opt out of this service, select None.
| 3. | If you selected None at step 2, select Save to finish. Otherwise, continue through step 6. |
| 4. | From the Hosting Location list, select the location of the BaseSpace Sequence Hub server where data is uploaded to. |
Make sure to use the Hosting Location in or closest to your region.
| 5. | If you have an Enterprise subscription, enter the domain name (URL) used for your BaseSpace Sequence Hub account. |
For example: https://yourlab.basespace.illumina.com.
| 6. | Select Save. |
