Advanced Exchange

Because the air filter and drip tray pad are the only serviceable parts the iSeq 100 has, Illumina uses Advanced Exchange to fix issues that cannot be resolved remotely.

Advanced Exchange replaces a damaged or defective system with a refurbished system. To minimize downtime, you receive the replacement system before shipping back the original.

Advanced Exchange Overview

Advanced Exchange is available in most regions. Other regions can continue to rely on field service engineers. Ask Illumina Technical Support which support models are available in your region.

1. After a system check and other troubleshooting efforts have failed, contact Illumina Technical Support.
• If possible, perform another system check with a different reusable test cartridge and reusable test flow cell.
• Make system check results available to Technical Support.

If Technical Support cannot resolve the issue remotely, they initiate a return and place an order for a replacement system.

2. When you receive the replacement system:
• Unpack and install it per the iSeq 100 Sequencing System Setup Poster (1000000035963).
• Save all the packaging, which packages the original system and reusable test components for return.
• Set aside the return documents, which include a UPS return label for all shipments and a commercial invoice for international shipments.