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System liquid leakage
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Switch off instrument immediately. Perform decontamination and/or maintenance and contact Illumina Technical Support. |
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Communication error, power or communication is interrupted, or no communication
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Power on the instrument. |
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Check instrument cable and plug. |
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Switch off the instrument and PC. Wait until the status lamp is dark and then switch on the instrument and PC. |
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Make sure that the water circulator is in Standby mode (on) and has not been turned off completely. |
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Power cycle the water circulator using the large main switch on the back of the circulator. |
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Initialization error
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Make sure that the arms can move freely so that other objects do not obstruct their movement range. |
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Make sure that the front safety door is securely closed on both sides. |
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Make sure that the water circulator is in Standby mode (on) and has not been turned off completely. |
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Front safety panel does not unlock properly
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Switch off the instrument. If front safety panel does not unlock, contact Illumina Technical Support. |
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Front safety panel does not lock properly
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Make sure that the front safety door is securely closed on both sides. |
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Power cycle the instrument and test the front safety panel again during a run to see if it locks correctly. |
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Switch off the instrument and contact Illumina Technical Support. |
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Positioning error for PosID3, LiHa, or RoMa (for example, crash, failure to move)
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Check container, rack, and carrier positions. |
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If problem persists, contact Illumina Technical Support. |
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Barcode not read
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Check if barcode type is permissible. |
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Check container position on carrier. |
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Check label quality and test a new barcode label. |
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Check settings in application software. |
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Check and clean both PosID3 or Keyence scanner windows and make sure their lasers are firing properly. |
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If barcode still does not read, manually enter the barcode in ILASS. |
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Carrier or tube presence not detected
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Clean the No Tube sensor on the PosID3. |
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Make sure the PosID3 reflector is in place and carefully clean its reflective surface. |
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If the problem persists, contact Illumina Technical Support. |
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Unusual noise during PosID3, RoMa, or LiHa movement
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Contact Illumina Technical Support. |
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Overflow of wash station
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Check the wash station outlet tubing for any kinks. |
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Make sure the waste tube is not below liquid surface in the waste container. |
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Clean the wash station and check for any obstructions. |
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Use a waste container with fixed wash tubing inlet. |
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Damaged or bent tip.
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Contact Illumina Technical Support. |
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ILASS error
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If problem persists, contact Illumina Technical Support. |
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Insufficient access rights to run Freedom EVO2
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If permission settings have been altered, check and correct those settings. |
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Contact Illumina Technical Support. |
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EVOWare warnings regarding folders/files in your virtual store
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Check the following path for a folder labeled Tecan and delete it: C:\Users\<user>\AppData\Local\VirtualStore\ProgramData\. |
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If the error persists, contact Illumina Technical Support. |
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