Sending Diagnostic Information to Illumina Support
Illumina would like your feedback on your DRAGEN system, including any reports of system malfunction. In the event of a crash, hang, or watchdog fault, run the sosreport command to collect diagnostic and configuration information, as follows:
sudo sosreport --batch --tmp-dir /staging/tmp
This command takes several minutes to execute and reports the location where it has saved the diagnostic information in /staging/tmp. Include the report when you submit a ticket for Illumina Technical Support.