Unlock a User
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1.
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From the dashboard navigation bar, select the Tools drop-down list, and then select Account Management. |
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2.
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Locate the user name that you want to edit, and select Edit. If all avaialable admin accounts are locked out, contact Illumina Technical Support. |
IlluminaTechnical Support team will guide an Admin user to create a new Admin account which can be used to unlock the accounts.
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3.
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From the Edit User dialog box, select Unlock User. |
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4.
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In the New Password field, enter a temporary password. |
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5.
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In the Confirm Password field, reenter the temporary password. |
