Troubleshooting

This section describes common troubleshooting steps to take before contacting Illumina Technical Support. For most errors, an on-screen message appears with guidance for correcting the error.

For technical questions, visit the MiSeq support pages on the Illumina website for access to frequently asked questions, or log in to your MyIllumina account to access support bulletins.

For problems with run quality or performance, contact Illumina Technical Support. For more information, refer to Technical Assistance.

Illumina Technical Support representatives typically request copies of run-specific files for troubleshooting purposes. You can use the Bundle Logs tab on the Manage Files screen to combine and zip the files required for troubleshooting. Refer to Bundle Logs for Troubleshooting.