Troubleshooting

For technical questions, visit the NextSeq 550 support pages on the Illumina website. The support pages provide access to documentation, downloads, and frequently asked questions.

For run quality or performance problems, contact technical support.

Consider sharing a link to the run summary in BaseSpace Sequencing Hub with Illumina Technical Support to facilitate troubleshooting. You can also assist troubleshooting when the Illumina Proactive monitoring service is active. For more information on the service, see Set Send Instrument Performance Data Option.

Revision History

Document # 15069765 v08

For Research Use Only. Not for use in diagnostic procedures (except as specifically noted).

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NextSeq 500 and NextSeq 550 Sequencing Systems

nextseq550-500