Action Procedures

The following table provides recommended actions and step-by-step instructions to resolve system issues.

Action ID	Recommended Action	Steps
1	Check the network connection	Make sure that the remote storage NAS and the local machine are on the same network. 1. From a Windows command line (cmd), type the following command: ping <Server IP> If using a NAS, also check the connection with the NAS. 2. Make sure that there are no lost packets. If there are lost packets, contact the IT Administrator. 3. Test the connection as follows: a. Log in to the Onsite Server web UI. b. From the Dashboard menu, select Folder. c. Select Test, and determine if the test is successful. If the test fails, refer to Edit a Shared Network Drive and make sure that all settings are configured correctly.
2	Check available disk space	Make sure that the Windows machine maps to the Onsite Server Input folder. For more information, refer to Map Server Drives. Right-click the drive that maps to the Input folder. Select Properties and view the free space information.
3	Clear disk space / Back up data	Illumina recommends a periodic data backup and/or storing sequencing data on the server side. For more information, refer to Manage a Shared Network Drive. 1. For data stored locally on the Onsite Server: Make sure that the Windows machine maps to the Onsite Server Input folder. For more information, refer to Map Server Drives. a. Double-click the Input folder, and enter the credentials to access it. b. Sequencing run data is listed with folder names matching sequencing run names. c. Delete or back up the processed sequencing folders. 2. For data stored on a remote NAS: Make sure that the remote storage NAS and the local machine are on the same network. Obtain access to the folder on the remote drive. Access credentials from the IT Administrator are required. a. Sequencing run data is listed with folder names matching sequencing run names. b. Delete or back up the processed sequencing folders.

Action ID

Recommended Action

Steps

Check the network connection

Make sure that the remote storage NAS and the local machine are on the same network.

1. From a Windows command line (cmd), type the following command: ping <Server IP>

If using a NAS, also check the connection with the NAS.

2. Make sure that there are no lost packets.

If there are lost packets, contact the IT Administrator.

3. Test the connection as follows:

a. Log in to the Onsite Server web UI.

b. From the Dashboard menu, select Folder.

c. Select Test, and determine if the test is successful. If the test fails, refer to Edit a Shared Network Drive and make sure that all settings are configured correctly.

Check available disk space

Make sure that the Windows machine maps to the Onsite Server Input folder. For more information, refer to Map Server Drives.

Right-click the drive that maps to the Input folder. Select Properties and view the free space information.

Clear disk space / Back up data

Illumina recommends a periodic data backup and/or storing sequencing data on the server side. For more information, refer to Manage a Shared Network Drive.

1. For data stored locally on the Onsite Server:

Make sure that the Windows machine maps to the Onsite Server Input folder. For more information, refer to Map Server Drives.

a. Double-click the Input folder, and enter the credentials to access it.

b. Sequencing run data is listed with folder names matching sequencing run names.

c. Delete or back up the processed sequencing folders.

2. For data stored on a remote NAS:

Make sure that the remote storage NAS and the local machine are on the same network.

Obtain access to the folder on the remote drive. Access credentials from the IT Administrator are required.

a. Sequencing run data is listed with folder names matching sequencing run names.

b. Delete or back up the processed sequencing folders.