Troubleshooting
If a minor error occurs, follow the troubleshooting commands in the error message in ILASS. Refer to the following table for additional corrective actions to address the issue.
If an error cannot be corrected, contact Illumina Technical Support.
Corrective Actions for Troubleshooting
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Reset password for local authentication
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Select the password reset link and complete prompts. |
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An administrator in Keycloak can also reset the credentials for a user. |
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For additional Keycloak support, refer to the documentation archive on the Keycloak website. |
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Reset password for platform authentication
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Access the cloud-based platform and follow the password reset instructions. |
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If using BaseSpace Sequence Hub, refer to the BaseSpace Sequence Hub Online Help. |
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Add a user for local authentication
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Access the Keycloak administrator console at http://localhost:8080/auth/ and log in with administrator credentials. |
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On the main menu, select Users. |
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Select Add User to begin creating the user. |
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For additional Keycloak support, refer to the documentation archive on the Keycloak website. |
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Remove a user for local authentication
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Access the Keycloak administrator console at http://localhost:8080/auth/ and log in with administrator credentials. |
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On the main menu, select Users. |
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Search for the user and then select Delete. |
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For additional Keycloak support, refer to the documentation archive on the Keycloak website. |
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Other user management issues for local authentication
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For additional Keycloak support, refer to the documentation archive on the Keycloak website. |
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LIMS Integration Failure
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Contact Illumina Technical Support. |
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Other ILASS problems
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Examine log files to identify potential causes. For more information, refer to Access Log Files. |
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Contact Illumina Technical Support. |
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