If the DRAGEN system does not seem to be responding, do the following:

1. To determine if the DRAGEN system is hanging, follow the instructions in How to Determine if the System is Hanging.
2. Collect diagnostic information after a hang, or a crash, as described in Sending Diagnostic Information to Illumina Support.
3. After all information has been collected, reset your system. if needed, as described in Resetting Your System after a Crash or Hang.